welcome to öken house studios!
Each öken house studio piece is handmade // made to order (unless otherwise specified in its individual listing details) by us // a small team of artists in Southern California. Nothing is outsourced + we try to utilize local vendors to source materials needed. Please review the Purchase Terms + Conditions in its entirety for important information regarding your order // as by purchasing a piece you are agreeing to the below:
PRODUCT
Our product is one-of-a-kind. No two are exactly alike.
As each object is created by hand, minor imperfections do occur and are considered to be what make them unique. Hand-made products are irregular by nature.
All tables are customizable and almost anything is possible.
You can influence all aspects of design, including size, plaster finish or color.
Just message us a detailed description of what you are looking for, so we can accurately quote you.
Each of our unique products are subject to slight variations in texture, finish, color or tone.
LEAD TIMES
Here at ÖHS, we make our best efforts to get your new piece(s) to you as soon as possible. If you require your new purchase by a specific date, please contact us to confirm we can accommodate your timeline prior to purchase. Current lead times vary and are specified for each object in the product description or in the email response of your order inquiry.
As our pieces are handmade to order, specific completion dates cannot be provided.
Please note that delivery times are provided as guidelines only and commence from the date the item is dispatched.
CANCELLATION + RETURNS
Please refer to Chairish's policies.
DELIVERY
Prior to placing an order, the buyer must verify that the plaster piece is capable of being delivered to the designated destination (e.g., will fit in an elevator, upstairs, around corners, etc.).
As your product gets closer to completion, one of our team members will reach out to start scheduling your in-home delivery on all furniture pieces that will not be sent via the mail. We use trusted contracted drivers to deliver any items outside the Southern CA local delivery area, if within the Southern CA area (Los Angeles, Palm Springs, Orange County, San Diego) one of our own team members will complete the delivery process.
Upon delivery, the orders remaining balance + the delivery charge must be paid in full or you will be subject to additional late fees.
As some of the objects are heavy, we recommend you have some helping hands ready at the time of delivery. Please do not remove the protective wrapping until you have the object in place in your home to avoid damages.
It is the buyer's responsibility to inspect the product(s) at the time of delivery and confirm that it is free from damage and defects in materials and workmanship.
A signed delivery document confirms the order was delivered as ordered without damage. Damages or defects must be noted on the receipt with the carrier. We must be notified of your damages within 48 hours of delivery (if possible, please send a photo of the damaged item). Please keep the original packaging so you can easily repack for return shipping. If original packaging is unavailable, you are responsible for arranging equivalent packaging. Please do not hold off on inspecting in your item (i.e. waiting upon project completion or residential move).
CARE
Please review the below care information to be sure our plaster pieces are a good fit for your space. We will not refund or replace a product where in our reasonable opinion the piece has, following the sale to you, become of unacceptable quality due to normal wear and tear, misuse, improper maintenance, neglect, or accident or caused by use of the plaster piece for activities other than normal household activities.
In the event you do run into an issue of repair, please reach out, we are happy to assist the best we can to resolve the issue.
We believe in simple, common-sense care for our product(s). With a little attention to detail, we're confident you can keep your new furniture in top shape for years to come.
Our plaster pieces are treated with a protective coating; however, if spills occur, wipe with a soft, damp, clean cloth using water only. All spills should be cleaned quickly to avoid stains. Use protective mats, trivets, and coasters to protect plaster from heat, scratches, and marks.
Plaster piece must be cleaned with gentle cleaners. Never use vinegar, acidic or abrasive cleaners, as they may tarnish or damage the finish. For preventative care, dust regularly with a dry, soft microfiber cloth.
We recommend using 2 people to move most of our larger pieces. Handle with care when moving.
we greatly appreciate your patience + business !
xx
the öken house studios family