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Big Cat Lumbar Pillow
This product is no longer available.
Raleigh, NC
Extended Return Eligible
Details
Standard Returns & Cancellations
Return Policy - All sales are final 48 hours after delivery, unless otherwise specified in the description of the product.
Extended Return for Trade
- Expands return window for trade members to 14 days (12 days more than our standard return policy)
- Trade member to notify Chairish of intent to return within 14 days of item delivery
- Buyer refunded item cost. Buyer pays return shipping cost
- Does not apply to damages that occur post-delivery
Raleigh, NC
Questions about the item?
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Returns
The Chairish Buyer Guarantee ensures that you have complete peace of mind when
making a purchase on Chairish, in the event that your item:
- Does not arrive
- Is broken during transit
- Is entirely different than what you purchased
With the exception of:
- Some made-to-order items and a limited selection of other items (noted as non-refundable in the returns and cancellations section of the product description)
-
Orders where Free Local Pickup or Seller Managed Local Delivery were selected:
- Upon inspection, If you decide not to move forward with the purchase, you or your agent must refuse the item at the time of pickup/delivery from the seller
- Once you have taken possession of the item, all sales are final
All sales are final 48 hours after delivery.
- International, cross-border returns may require different processes depending on the countries between which the item is shipping to/from, and the buyer is responsible and duties (if applicable, on cross-border orders).
- On approved returns, the buyer is responsible for the full cost of return packing and shipping.
To request a return or notify us that you did not accept the item at pickup or delivery, please email
support@chairish.com
and include the order number and the reason for your return request.
View complete returns
policy & FAQs.
Cancellations
View complete cancellation policy
& FAQs.
- Prior to shipping or local pickup, buyers may cancel an order for any reason, with the exception of some Made-to-Order items, where supplies have been purchased or work begun on the item.
- Please notify us within 24 hours of purchase if you would like to cancel an order, as prompt cancellation will reduce the likelihood that you will incur return shipping charges.
- Once shipping or pickup has been initiated, the cancellation will be considered a return and you will be responsible for the cost of shipping.
Shipping
View complete shipping policy & FAQs.
Note: Made-to-Order items typically include a lead time or custom delivery window that is added to the delivery time.
- Chairish Express In-Home Delivery
- Chairish Express In-Home deliveries are currently only offered for international cross-border shipments.
- The item will be delivered to your home and placed in the desired room. The delivery service includes unpacking, inspecting, and removing packaging materials; and does not include installation or setting up the item.
- Shipping charges start at $999 and vary based on the size, weight, packaging, and/or the value of the item.
- Deliveries can take anywhere from 6 to 9 weeks to be delivered.
- Chairish Freight Delivery
- Delivered in a crate, to your front door.
- You will need tools and/or equipment to open the crate.
- Shipping charges start at $799 and vary based on the size, weight, packaging, and/or the value of the item.
- Chairish Freight deliveries can take anywhere from 4 to 8 weeks.
- Only available in selected markets.
- Chairish In-Home Delivery
- The item will be delivered to your home and placed in the desired room. The delivery service includes unpacking, inspecting, and removing packaging materials; and does not include installation or setting up the item.
-
Shipping charges start at $149 and based on the size and the distance between pickup and delivery
(for approximate values see table):
Delivery Type Within 50 miles radius Within 1,500 miles radius Over 1,500 miles radius International Cross-Border Shipping Price $149 - $299 $199 - $799 $449 - $899 Over $899 Transit Time 2 to 4 weeks 3 to 6 weeks 4 to 8 weeks 12 to 17 weeks - For some items, the shipping price may vary depending on the size, weight, material and/or value of the item.
- Free Local Pickup
- Local pickup allows customers to inspect an item at the time of pickup and avoid shipping costs.
- Following purchase, a confirmation email is sent to the email address associated with the order, and includes: Pickup Verification & Seller's contact information
- Please contact the seller within 5 days to coordinate pickup
- Once the item has been picked up (by you or your representative) it cannot be returned or refunded.
- Free Shipping
- Free shipping may be offered on select listings.
- Smaller items are typically delivered within 2 weeks of the purchase date, while larger items and furniture may take up to 6 weeks for delivery.
- When an item with Free Shipping is returned, the cost of return shipping fees will be charged to the buyer.
- Parcel Delivery
- Shipment is arranged through recognized carriers such as UPS, FedEx, and DHL.
- Only pieces that can be safely packed in a box or envelope may be shipped via parcel.
- Shipping charges start at $9 — and vary based on the size, weight, packaging and the value of the item.
Delivery Type US Domestic International Cross-Border Shipping Price $9 - $99 $39 - $499 Transit Time 1 to 2 weeks 2 to 4 weeks - Seller Managed Delivery
- Shipping is offered and managed by the seller, through a shipper of the seller’s choice.
- Available on items at the seller’s discretion.
- Seller Managed Local Delivery
- Local curbside delivery is offered and managed by the seller, within a limited geography.
- Following purchase, a confirmation email is sent to the confirmation email address associated with the order, and includes: Pickup Verification Code & Seller’s contact information
- Please contact the seller within 5 days to coordinate delivery.
The Chairish Buyer Guarantee
The Chairish Buyer Guarantee ensures that you have complete peace of mind when making a purchase
on Chairish.
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