From the Pottery Barn Charlotte Collection-Bedroom Dresser

Returns

Cancellations

Prior to shipping or local pickup, buyers may cancel an order for any reason, with the exception of some Made-to-Order items, where supplies have been purchased or work begun on the item.

Please notify us within 24 hours of purchase if you would like to cancel an order, as prompt cancellation will reduce the likelihood that you will incur return shipping charges.

Once shipping or pickup has been initiated, the cancellation will be considered a return and you will be responsible for the cost of shipping.